Shipping policy

Shipping Policy

Texas Soap Company

Last Updated: January 17, 2026

Thank you for shopping with Texas Soap Company. We work hard to process and ship your order as quickly and carefully as possible. Please review our shipping policy below.

1. Order Processing Time

Orders are typically processed within 2–5 business days after payment is received.

Processing time does not include weekends or holidays.

During periods of high demand, promotions, or holidays, processing times may be extended.

2. Shipping Methods & Rates

Shipping rates and available delivery options are calculated at checkout based on:

  • Order weight and size

  • Shipping destination

  • Selected carrier and service level

We reserve the right to select the most efficient carrier for your order.

3. Shipping Destinations

We currently ship to:

  • The United States

At this time, we do not offer international shipping unless otherwise stated.

4. Estimated Delivery Times

Delivery times are estimates only and begin once your order has shipped.

Texas Soap Company is not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • Incorrect or incomplete addresses

  • Acts of God or circumstances beyond our control

5. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to an incorrect address:

  • The customer is responsible for additional shipping fees

  • Refunds will not be issued for shipping charges

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

7. Lost, Stolen, or Delayed Packages

Texas Soap Company is not responsible for packages marked as delivered by the carrier.

If your package is delayed, lost, or stolen:

  • Contact the carrier directly to initiate a claim

  • Notify us, and we will assist when possible

Replacement or refunds for lost packages are issued at our discretion.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Clear photos of the damaged item(s) and packaging

We will review the claim and determine the appropriate resolution.

9. Shipping for Heat-Sensitive Products

Some products may be sensitive to extreme temperatures.

Texas Soap Company is not responsible for melting, softening, or cosmetic changes caused by heat during transit. These changes do not affect product quality or usability.

10. Shipping Fees

Shipping fees are non-refundable, except in cases where an error occurred on our part.

11. Policy Changes

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting to this page.

12. Contact Us

If you have questions about shipping or your order, please contact:

Texas Soap Company
📧 Email: support@texassoapco.com
🌐 Website: https://texassoapco.com